Meg Carter of InPublishing wrote about The Economist chief product officer Deep Bagchee and his product-led approach.
Carter writes, “One example of this in action is what’s been done around customer retention by one of the cross-functional product teams over the past twelve months. Informed by data, they came up with a retention plan with a number of components.
“‘We removed our introductory 12 issues for 12 pounds offers which, though it brought in a lot of people didn’t retain them well, and went up in price, replacing it with a simple 50% off quarter one proposition,’ Bagchee explains.
“Also, when Covid-19 hit, it acted quickly to overcome any short-term Covid-related print distribution issues by offering all new subscribers the option to subscribe to either print-and-digital or digital-only. Those already subscribing to print-only, meanwhile, had their subscriptions upgraded at their next renewal date – to either print-and-digital or digital-only.
“Work was also done to ‘increase the cadence’ of customer communications – especially during new subscribers’ onboarding journey. And a new raft of subscriber-only events was developed, including a Bill Gates webinar on Covid-19 and vaccines – all of which attracted an audience of tens of thousands.”
Read more here.
Former Business Insider executive editor Rebecca Harrington has been hired by Dynamo to be its…
Bloomberg Television has hired Brenda Kerubo as a desk producer in London. She will be covering Europe's…
In a meeting at CNBC headquarters Thursday afternoon, incoming boss Mark Lazarus presented a bullish…
Ritika Gupta, the BBC's North American business correspondent, was interviewed by Global Woman magazine about…
Rest of World has hired Kinling Lo as a China reporter. Lo was previously a…
Bloomberg News saw strong unique visitor growth to its website in October, passing Fox Business…