Washington Post launches “Help Desk” tech section

The Washington Post announced Thursday a website page for readers looking to better understand the technology used in everyday life.

“Help Desk” will include a variety of storytelling methods – from stories and visual guides to videos and reader chats.

“Now more than ever, technology is involved in almost every aspect of our days, from the workplace to our personal lives, and navigating the conversations and issues surrounding it all has become increasingly difficult with so much information to digest,” said Christina Passariello, technology editor at The Post, in a statement. “With the creation of ‘Help Desk,’ we are putting the user, not the gadget, at the forefront of our coverage, empowering our audience to better understand and control the tech in their lives.”

The “Help Desk” team includes Geoffrey Fowler, Heather Kelly, Danielle Abril, Tatum Hunter and Chris Velazco, and it is overseen by personal technology editor Yun-Hee Kim.

The team’s recent work includes pieces that explain how to keep your phone charged during a natural disaster and how to prove your vaccination status on your phone, to investigations into the price Big Tech exacts on our online privacy.

Chris Roush

Chris Roush was the dean of the School of Communications at Quinnipiac University in Hamden, Connecticut. He was previously Walter E. Hussman Sr. Distinguished Professor in business journalism at UNC-Chapel Hill. He is a former business journalist for Bloomberg News, Businessweek, The Atlanta Journal-Constitution, The Tampa Tribune and the Sarasota Herald-Tribune. He is the author of the leading business reporting textbook "Show me the Money: Writing Business and Economics Stories for Mass Communication" and "Thinking Things Over," a biography of former Wall Street Journal editor Vermont Royster.