OLD Media Moves

Washington Post launches “Help Desk” tech section

September 23, 2021

Posted by Chris Roush

The Washington Post announced Thursday a website page for readers looking to better understand the technology used in everyday life.

Help Desk” will include a variety of storytelling methods – from stories and visual guides to videos and reader chats.

“Now more than ever, technology is involved in almost every aspect of our days, from the workplace to our personal lives, and navigating the conversations and issues surrounding it all has become increasingly difficult with so much information to digest,” said Christina Passariello, technology editor at The Post, in a statement. “With the creation of ‘Help Desk,’ we are putting the user, not the gadget, at the forefront of our coverage, empowering our audience to better understand and control the tech in their lives.”

The “Help Desk” team includes Geoffrey FowlerHeather KellyDanielle AbrilTatum Hunter and Chris Velazco, and it is overseen by personal technology editor Yun-Hee Kim.

The team’s recent work includes pieces that explain how to keep your phone charged during a natural disaster and how to prove your vaccination status on your phone, to investigations into the price Big Tech exacts on our online privacy.

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