The Technical Writer will help take our client-focused services to new heights. The Technical Writer will have proven experience in a highly technical field, such as software development, computer science or engineering. The Technical Writer’s ability to evaluate and analyze complex information is second to none and will have a natural desire to help people understand technical and difficult-to-understand processes and procedures.
ABOUT THE COMPANY
We look at all the business through our clients’ eyes to understand what matters most to them, then work hard to meet their needs. We’re committed to our clients. At All Phase Restoration, the entire company is built around making a real difference for the community, doing what’s right for our clients, providing our employees with the opportunity to define unique career paths, and sharing ideas that will propel us to the future. Positive surroundings, a healthy work-life balance, and the opportunity to excel are key traits of the All Phase Restoration workplace.
ABOUT THE ROLE/ RESPONSIBILITIES
- Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information and architecture templates that uphold organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Product and Process Discovery
- Flow chart process mapping
- Technical brainstorming including Mindmaps
- A3 understanding
- Root cause analysis
- Prioritization based on product vision
- Report building
- Solution Documentation
- Process manual documentation
- Specification documentation
- User acceptance criteria documentation
- Wireframing and mockups
- State machine documentation
- UI/UX Design – basic understanding is sufficient
- Workflow documentation
- Report and KPI development
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests and design specifications
- Evaluate current content and develop innovative approaches for improvement
- Process writing
- High level of task management and organizational skills
- Project management collaboration
- Kanban management
- High level of communication skills including cross-functional transparency and the ability to communicate with multiple audience types from operations specialists to attorneys, vendors and sales representatives.
QUALIFICATIONS
Marketing: 1 year (Preferred)
Copywriting: 1 year (Preferred)
US work authorization (Preferred)
REQUIREMENTS
See the “Apply here” section for list of requirements
WHAT TO INCLUDE IN SUBMISSION
- Write a short introduction about yourself
- Include a paragraph highlighting your writing experience, relevant credentials and publication credits
- Attach links to your strongest work or portfolio, and online profile.
COMPENSATION
- $12 – $47 an hour
CONTACT
For more information, visit their website.
Apply here.
