Rachel Abrams
New York Times business reporter Rachel Abrams writes about how Google mistakenly used her photo with the biography of a deceased writer with the same name.
Abrams writes, “One option, Mr. Matta explained, is to create an entirely new webpage about myself and hope that I eventually become more famous than the other Rachel Abrams, so that my Knowledge Graph card may one day shove hers out of the way.
“This strategy seems unfair to both of us. On Thursday afternoon, I decide to email the company’s chief executive officer, Sundar Pichai. What would Mr. Pichai tell people facing a similar problem?
“I also alert the Google spokeswoman that I am writing an article about this nearly weeklong effort and ask for comment — a requirement of journalistic fairness, but a step that may also push Google to fix the problem more quickly, an advantage that most users won’t have.
“‘We recognize that the process of requesting a change to the Knowledge Graph panel can be difficult,’ she responds. Early next year, she says, Google will introduce a ‘wholly overhauled process,’ including more help if the automated systems don’t work.”
Read more here.
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