Rotbart writes, “Behind the scenes of the Wall Street Journal’s Sept. 12, 2001, edition—featuring an iconic, six-column front-page headline for only the second time in the paper’s history—can be found four guiding principles applicable to all corporate executives and managers. An examination of the paper’s performance on 9/11 not only offers timeless insights on how to prepare for a catastrophic emergency but also highlights the elements of a corporate culture that will lead to greater success 365 days a year.
“The reason that the traumatized and widely dispersed staff of the Wall Street Journal was able to report, write, edit, print, and deliver a newspaper on the morning after the terrorist attacks rested with a deeply rooted management style and corporate values that predated 9/11 by decades.
“The salient features are these:
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