The Financial Times is creating the position of “editorial complaints commissioner” to address issues with its coverage.
An editorial states, “The FT has been a longstanding member of the Press Complaints Commission, which is due to expire shortly. Readers will therefore no longer have recourse to the PCC as an independent service for dealing with complaints. In its place, we will set up a new mechanism to handle reader complaints in the event that they feel our internal procedures fail to provide an adequate response or redress.
“Two points are relevant here. First, our record at the PCC in recent years shows that in the overwhelming majority of cases the FT has been exonerated from criticism. Second, the FT is always willing to deal with complaints expeditiously and, if warranted, publish a clarification, correction or apology.
“Nevertheless, we recognise that we need to provide additional reassurances in the post-PCC world. We will therefore be creating a new position of editorial complaints commissioner. The remit and reporting line will be set out in a public advertisement in due course. The successful candidate will be appointed by a three-person committee and will be independent of the editor.
“In addition, the FT will continue to provide platforms for readers to comment on articles and participate in discussion with our reporters and commentators. We believe our conversation with readers around the world is important. Understanding what they need and value is vital to our success as a news organisation.”
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