Categories: OLD Media Moves

Consumer column moves to St. Pete Times business section

The Action consumer column that previously ran in the state section of The St. Petersburg Times, has been moved to the business section, writes Suzanne Palmer, who writes the column.

She wrote, “While the column is not a forum for editorial opinion, I have the opportunity to comment, based on my experience and the facts. However, when a consumer is angry about a real or perceived wrong and a business is trying to protect its reputation, it is often extremely difficult to get at the facts.

“That’s why you often see complaints and answers presented very directly: the consumer’s side and the business’. I believe readers are smart enough to draw their own conclusions when no resolution is obvious.

“While an inquiry by the press will often prompt a response when none was forthcoming to the reader, Action has no power to subpoena documents, compel sworn testimony or force a business to correct a wrong. That is the bailiwick of the legal system.

“Action will not pressure a business to cave in to unreasonable or unfounded complaints simply because the item may appear in the paper. I specifically counsel against it. There are times when a reader has just done a poor job as a consumer and wants Action to fix it.”

Read more here

Chris Roush

Chris Roush was the dean of the School of Communications at Quinnipiac University in Hamden, Connecticut. He was previously Walter E. Hussman Sr. Distinguished Professor in business journalism at UNC-Chapel Hill. He is a former business journalist for Bloomberg News, Businessweek, The Atlanta Journal-Constitution, The Tampa Tribune and the Sarasota Herald-Tribune. He is the author of the leading business reporting textbook "Show me the Money: Writing Business and Economics Stories for Mass Communication" and "Thinking Things Over," a biography of former Wall Street Journal editor Vermont Royster.

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