WSJ names Kwong director of audience loyalty

Robin Kwong

The Wall Street Journal has named Robin Kwong to be director of audience loyalty.

He will also be interim director of audience reach.

He has been new formats editor and will continue to oversee the newsletter and audience voices teams.

Kwong previously was newsroom innovation chief, a position he had been in since 2019. Kwong was previously the head of digital delivery at the Financial Times, a position he has held since June 2017. Before that, he was special projects editor.

Kwong was also the tech, media and telecoms news editor at the FT, as well as its Taipei correspondent. He previously worked at the South China Morning Post.

Chris Roush

Chris Roush was the dean of the School of Communications at Quinnipiac University in Hamden, Connecticut. He was previously Walter E. Hussman Sr. Distinguished Professor in business journalism at UNC-Chapel Hill. He is a former business journalist for Bloomberg News, Businessweek, The Atlanta Journal-Constitution, The Tampa Tribune and the Sarasota Herald-Tribune. He is the author of the leading business reporting textbook "Show me the Money: Writing Business and Economics Stories for Mass Communication" and "Thinking Things Over," a biography of former Wall Street Journal editor Vermont Royster.