Buckley reports, “In early March, the Business section unveiled newly designed listings that featured 10-day summaries of the Dow Jones, the S&P 500, the Nasdaq and a couple of other major exchanges; foreign exchange rates; prices of commodities; and stock prices for 50 major companies in our region. It offers more information than the old report.
“The reaction? Our audience was not pleased.
“Business Editor Javier E. David says The News has received ‘probably dozens’ of emails from readers who dislike the new format. Among other things, they find it harder to read, and they say the information doesn’t meet their needs. The response surprised David.
“‘We thought we were making a minor change that people wouldn’t be paying attention to,’ he told me. Turns out, ‘people were paying attention.'”
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