Lou Carlozo’s Bankadelic dives into the 2024 U.S. Retail Banking Satisfaction Study with Jennifer White (pictured), Senior Director of Banking and Payments Intelligence at J.D. Power. White discusses the key findings and among the disconnects: The same banking industry that loves to say it puts its customers first has little clue how much their fees annoy them. Trust also comes high on the list for consumers, and White shares the best practices that banks can apply to build it.
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