On the latest episode of Lou Carlozo’s Bankadelic, Lead Research Analyst Rick DeLisi of Glia discusses the ins and outs of “responsible AI” in the banking industry—and how financial institutions can leverage artificial intelligence for the greater good. DeLisi also shares how Glia collected data from more than 3 billion customer interactions to create its new Unified Interactions Index, a valuable tool to help financial institutions know where they stand among their peers.
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